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Gemstream, Inc.
Web Hosting and Domain Name Service Agreement
This Web Hosting and Domain Name Service Agreement
("Agreement") is made between Gemstream, Inc., a Maryland corporation
having an address of 11821 Parklawn Dr, Suite 130, Rockville, MD
20852, Montgomery County hereinafter referred to as "Gemstream"
and any and all persons, organizations, and entities having submitted
billing information or otherwise on the Gemstream order form hereinafter
referred to as "Customer". Submission of the order form as stated
above or use of the Gemstream network indicates that you have read
this Agreement and agree to be bound by this Agreement, the fee
schedule and updates to this Agreement as posted on Gemstream's
web site from time to time. The parties hereto agree and bind themselves
as follows:
1. SERVICES: Gemstream shall sell, and Customer shall
purchase Web Hosting Services and/or Domain Name Registration services,
along with email support services, for the purpose of hosting a
domain or web site on the Internet. Gemstream shall provide the
following services:
a. Gemstream shall provide a copy of the Web Hosting Software for
use by Customer on the server. The provision of such software does
not constitute any transfer of ownership of the software to Customer.
Customer acknowledges that Gemstream may from time to time, as it
deems necessary, upgrade, replace, remove or substitute software
at its sole discretion.
b. Gemstream shall provide disk space on the server containing the
Web Hosting Software and connection through one or more links and
nodes to the Internet ("Gemstream network".) Gemstream shall have
total discretion as to the physical location of the server as well
as the software running on the server.
c. Gemstream shall provide technical support to Customer via electronic
mail as necessary and will exercise reasonable care to ensure the
proper operation and accessibility of the server over the Internet.
2. CUSTOMER: Customer agrees to comply with all applicable
laws of the state of Maryland, the United States of America, all
international laws and treaties, and the laws of the jurisdiction
in which the Customer is located with regard to the transmission
and use of information and content over the Internet or otherwise
involving the Gemstream network.
a. Customer further agrees not to use the Internet service for illegal
purposes, to interfere with or disrupt other network users, network
services or network equipment. Customer shall be liable for and
shall indemnify and defend Gemstream from and against any claims
in anyway arising from or related to (i) the alleged infringement
of patent, trademark, design, copyright or any other intellectual
property rights in relation to the Customer's use of the services
and (ii) Customer or inclusion of any information, photographs,
art work or other content (including without limitation claims based
on invasion of privacy, right of publicity, the Communications Decency
Act of 1996, obscenity or pornography, and the violation of any
statutes or ordinances or other laws).
b. Customer understands that Internet use, and related products
and services provided under this Agreement, may require registration
and related services that are public in nature.
3. RESPONSIBILITY OF CUSTOMER REGARDING END-USER:
Customer agrees to certain responsibilities regarding End-users
of Web Hosting Service.
a. "End-user" shall mean an individual who (1) provides at least
his or her first and last name and email address to Customer for
the purpose of accessing the Gemstream Network or (2) has access
via the Customer to any portion of the Gemstream network.
b. Customer shall cause each End-user to be legally bound by Domain
Name Dispute Policy, a copy of which is available at http://www.gemstream.com/domainagree.html.
Customer shall not amend the Dispute Policy in any way that is unfavorable
to Gemstream.
c. Customer agrees to perform due diligence in preventing fraudulent
transactions made by End-users on Gemstream.
d. Customer is responsible for all End-user customer support, billing,
and collections. Gemstream's relationship under this agreement is
solely with Customer.
e. Customer shall prevent end-user from using Gemstream's company
name, logo, trademarks or service marks, without the prior written
consent of Gemstream. f. Customer shall ensure that end-user complies
with section 4 of this agreement.
4. WEB SITE CONTENT: All services provided may be
used for lawful purposes only. Transmission, storage, or presentation
of any information, data or material in violation of any United
States Federal, State or City law is prohibited. This includes,
but is not limited to: copyrighted material, material Gemstream
judges to be threatening or obscene, or material protected by laws
governing trade secrets or any other statutes. Gemstream will be
the sole arbiter of violations to this provision. Customer agrees
to accept Gemstream's determination of content as final and authoritative.
Customers in violations of these provisions may be immediately deactivated
and shall not receive a refund. The following restrictions apply
to all sites hosted by Gemstream:
a. Pornography and sex-related merchandising is prohibited on all
Gemstream servers. This includes sites that may infer sexual content,
or links to adult content elsewhere.
b. Sites that promote any illegal activity, pirated software, Hacker
programs or archives, Warez sites, or present content that may be
damaging to our servers or any other server on the Internet are
prohibited, as are any links to any such site or materials.
c. Spamming, or the sending of unsolicited e-mail, from Gemstream
servers or using an e-mail address or domain that is maintained
on our machine as reference is STRICTLY prohibited. Gemstream will
be the sole arbiter as to what constitutes a violation of this provision.
d. Using Spam as an advertising method for sites hosted on Gemstream
is strictly prohibited.
e. Gemstream may allow programs to run continually in the background.
These are considered on a case-by-case basis and an extra charge
will be incurred based on system resources used and operational
maintenance needed. Customer must contact Gemstream via support@gemstream.com
prior to running any background programs.
f. IRC and IRC bots are prohibited.
g. Gaming, betting, gambling and casino sites are prohibited.
5. PRICING: Customer shall pay Gemstream for the initial
term and any renewal thereof at Gemstream's prevailing rates at
the time the term or renewal begins.
6. PAYMENT: Payment shall be made to Gemstream in
US dollars by check, money order or credit card. Checks should be
made payable to "Gemstream, Inc.". Payments shall be sent to Gemstream
at 11821 Parklawn Dr, Suite 130, Rockville, MD 20852 or at such
other address as indicated by Gemstream.
a. Customer agrees to contact Gemstream by emailing billing@gemstream.com
prior to initiating a chargeback. Chargebacks received for an account
may result in suspension of service until account has been reviewed
and approved by Gemstream.
b. Payments made with credit cards that do not have the card owner's
permission will not be accepted. Customer's account shall be immediately
disabled and may be deleted at Gemstream's discretion. Gemstream
shall be the sole and final arbiter of whether proper authorization
was given for the transaction.
7. PAST DUE POLICY: Gemstream must receive Customer's
payment by the due date indicated on the Customer's invoice or the
Customer and End-user will be denied access to the Gemstream network.
If Customer fails to make payment within 30 days of invoice date,
Customer shall be permanently removed from the Gemstream network
without notice. All overdue accounts shall incur a 10% interest
charge.
8. MONEY-BACK GUARANTEE: If Customer terminates account
according to this Agreement within 30 days of beginning of the initial
term, a full refund will be given for all hosting services. Refunds
will only be given for the initial term of this agreement. Domain
name registration fees will not be refunded for any reason. Refunds
will not be given if Customer or End-user is in violation of this
Agreement or is terminated because Gemstream deemed them a threat
to the network.
9. EFFECTIVE DATE AND TERM: The Effective Date of
this Agreement shall be the date the Customer acknowledged this
Agreement. The term of this agreement shall be that term specified
by the customer on the order form located at http://www.gemstream.com/orderform.html
at the time the order is placed. The term shall be automatically
renewed, providing that neither party has provided the other party
with a written notice not to renew for the forthcoming term. Customer
must cancel service using the Cancel Domain Form in their control
panel. Notice not to renew by either party must be given at least
seven (7) days prior to the expiration of the term.
10. TERMINATION: In addition to the other provisions
of this Agreement, Gemstream reserves the right to suspend and/or
terminate customer without notice at any time. Upon the expiration
or termination of this Agreement for any reason, Customer shall:
a. Immediately inhibit all access to Gemstream through the Customer's
Service and
b. Discontinue all uses of Gemstream trade names or Marks.
11. TRADEMARKS AND SERVICE MARKS: Customer shall not
make any use of Gemstream's company name, logo, trademarks or service
marks, without the prior written consent of the Gemstream. When
such permission is granted by Gemstream, Customer shall only use
such company name, logo, trademarks, and service marks in the manner
and for the period agreed to by Gemstream.
12. DOMAIN NAME DISPUTE POLICY: All domain names registered,
modified, or renewed through Gemstream by Customer or End-user are
subject to the Uniform Domain Name Dispute Resolution Policy ("Dispute
Policy") a copy of which is available at http://www.Gemstream.com/domainagree.html.
Dispute Policy may be revised by Gemstream from. Any such revisions
shall be posted on the Gemstream web site and shall be effective
as of the day of such posting. The Dispute Policy shall remain effective
beyond the term of this Agreement and shall include the entire term
for which the Customer's domain name is registered.
13. TAXES: Customer shall be responsible for and pay
all taxes based upon the use of Gemstream, or the program storage
media, or upon payments due under this Agreement including, but
not limited to, sales, use, or value-added taxes, duties, withholding
taxes and other assessments now or hereafter imposed on or in connection
with this Agreement or with any sublicense granted hereunder, exclusive
of taxes based upon Gemstream's net income.
14. ENTIRE AGREEMENT: The parties hereto acknowledge
that they have read this entire agreement and that this agreement
and the attachments mentioned herein constitute the entire understanding
and contract between the parties and supersedes any and all prior
or contemporaneous oral or written communications.
15. CHANGE IN CONTROL. If there is a direct or indirect
change in the effective voting control of Customer, or if Customer
merges into or is acquired by a third party, or if Customer sells
or transfers the Customer's Service or all or substantially all
of the assets of the business unit containing the Customer's Service
to a third party (a "Change in Control"), then Customer shall give
prompt written notice thereof to Gemstream, and Gemstream at its
option may, within 30 days after receipt of such notice, or immediately
if no timely notice is given, terminate this Agreement by delivering
written notice via email to Customer. Customer may request pre-approval
from Gemstream for any such change of control.
16. ASSIGNMENT: Gemstream reserves the right to assign
this Agreement, or any part thereof, at any time.
17. SEVERABILITY: If any provision of this agreement,
or the application of such provision to any person or circumstance,
shall be held invalid, the remainder of this agreement, or the application
of such provision to persons or circumstances other than those to
which it is held invalid, shall not be affected thereby.
18. FORCE MAJEURE: No party shall be liable by reason
of any failure to delay in the performance of its obligations due
to strikes, riots, fires or explosions, acts of God, war, governmental
action or any other cause that is beyond the reasonable control
of such parties. Gemstream shall not be responsible or liable for
direct or consequential damages caused by acts of God, acts of government,
insurrection, riot, civil disturbance, outages suffered by electric
utilities, or outages suffered by intermediary networks over whose
facilities Customer' Web traffic is carried to and from the Web
Server provided by Gemstream.
19. LIMITATION OF LIABILITY: Gemstream makes no warranty
of any kind with respect to services and products provided under
this Agreement. Customer agrees to comply with all applicable governmental
laws in the use of the Web Server and ancillary services provided
by Gemstream, and, in the event of any noncompliance, agrees to
hold harmless Gemstream and its personnel and contractors from the
consequences of such noncompliance. If any action in law or equity
is instituted by either party hereto with respect to the subject
matter of this agreement, Gemstream shall be entitled to recover,
in addition to any other relief granted, reasonable attorney's fees,
legal costs, and expenses reasonably incurred. Gemstream's liability
for damages to Customer for any cause whatsoever, regardless of
form of action, including negligence, shall not exceed an amount
equal to the price of products and services purchased by Customer
during the one month period preceding the event which caused the
damages or injury.
20. JURSIDICTION: This Agreement shall be governed
by the laws of the State of Maryland, USA, and in the event any
litigation must be initiated to enforce the terms of this Agreement,
said legal action must be brought in the courts of the State of
Maryland.
IN WITNESS THEREOF by submitting billing information,
Customer hereby acknowledges consents to and enters into this Agreement
with Gemstream.
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